policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

Return Policy

  1. Items once sold can only be returned within 10 days of delivery.

  2. This item is eligible for a free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different items delivered to you.

  3. Please keep the item in its original condition, with outer box or case, accessories, CDs, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

  4. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.

Refund Policy

  1. All sales are final, and no refund or exchange is available.

  2. In case of a damaged product, please intimate within 24 hours of delivery along with a photograph of the damaged product and its packaging on kitabichai@gmail.com

  3. At the satisfaction of the seller, a similar product if available will be shipped or refund to the designated account will be made. The damaged product has to be sent back to the seller, to initiate refund/exchange.

Shipping Policy

  1. All possible efforts will be made to ship the product within 6 working days or more depending on the area to be serviced.

  2. Orders received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

  3. Sometimes, if there is any delay in procuring the books then it may take one/two days extra for shipping the same.

  4. If you haven't received your order after 15 days, please drop us a mail at kitabichai@gmail.com other taxes, charges or levies will have to be borne by the buyer.

  5. Tracking Packages: The name of the courier company and the tracking number of your consignment will be mailed to you in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Cancellation Policy

  1. Once you raise a request, you'll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details.

  2. If the request is approved, the item will be picked up after which you will get a replacement or refund.

  3. Any damage caused to the product during cancellation period the buyer has to bear the cost of the purchased product.

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