Kitabi Chai
Kitabi Chai - Pune's Oasis for Bookworms and Tea Lovers
Kitabi Chai is more than just a cafe and bookstore; it's a community hub where bookworms and tea enthusiasts can connect, relax, and indulge in their shared passions. Whether you're seeking a quiet corner to delve into your latest literary adventure or a vibrant space to engage in stimulating conversation, Kitabi Chai offers a warm and welcoming atmosphere for all.
Privacy Policy
At www.kitabichai.com we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when you use our website.
1. Information We Collect
When you create an account or make a purchase on our website, we may collect the following information: Name, Email address, Shipping address, Billing address, Payment details (secured by third-party payment processors), Phone number
2. How We Use Your Information
The information we collect is used to:Process and fulfill your orders, Provide customer support,Improve your shopping experience, Send you updates about your order status or important notifications (e.g., shipping updates).
3. Data Security
We take the security of your personal data seriously. We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. Your payment details are processed securely by trusted third-party providers, and we do not store your credit card information.
4. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. These cookies help us understand how you interact with our site and allow us to personalize content. You can manage your cookie preferences in your browser settings.
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5. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy periodically.​
Refund / Return Policy
At Kitabi Chai Bookstore , we strive to ensure our customers are satisfied with their purchases. If, for any reason, you are not satisfied with your order, we offer the following refund options:
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Eligibility for Refund:
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New books: Refund requests for new books must be initiated within 7 days of delivery.
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Used books: Refund requests for used books must be initiated within 3 days of delivery.
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Books must be returned in their original condition. Refunds will not be provided for books that are damaged after delivery, unless the damage was reported upon receiving the item.
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Process for Refund:
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To request a refund, please contact us at Kitabichai@gmail.com with your order number and reason for the refund.
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Once your return is approved, we will initiate the refund process. The refund will be issued to the original payment method and may take 7-10 business days to reflect in your account.
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Non-refundable Items:
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Gift cards
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Books purchased as part of clearance or final sale promotions
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Refund for Shipping Charges:
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Shipping charges are non-refundable, except in cases where the book is damaged or the incorrect item was sent.
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We want you to be happy with your purchase. If you're not, we’re here to help with the following return options:
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Return Eligibility:
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New books: Returns are accepted within 7 days of delivery.
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Used books: Returns are accepted within 3 days of delivery.
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Books must be in their original packaging and condition.
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How to Initiate a Return:
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Contact us at kitabichai@gmail.com with your order details and reason for return.
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Once your return request is approved, you will receive instructions on how to return the item.
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Return Shipping:
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Customers are responsible for the return shipping costs, except in cases where the book was damaged or an incorrect item was sent.
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We recommend using a trackable shipping service for returns. We are not responsible for items lost during return shipping.
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Damaged or Incorrect Books:
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If you receive a damaged or incorrect book, please contact us within 24 hours of receiving the item, and we will arrange a free return or exchange.
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Terms and Conditions
These Terms and Conditions govern the use of www.kitabichai.com and the purchase of products from our e-commerce platform. By using our website, you agree to these terms:
1. General Terms
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You must be 18 years or older to make a purchase on our website.
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All prices are listed in Indian Rupees (INR) and are subject to change without notice.
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We reserve the right to modify or discontinue products at any time without prior notice.
2. Shipping and Delivery
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We ship books across India. Orders will be processed within 1-2 business days of receiving payment.
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Delivery times may vary based on your location. Standard delivery typically takes 5-10 business days, depending on your region.
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Shipping charges will be calculated at checkout based on your location and the size of your order.
3. Payments
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We accept payments via major debit cards, UPI, and Store Payment.
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All transactions are securely processed through third-party payment gateways, and we do not store your payment information.
4. Cancellations
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Orders can be canceled before shipment is initiated. Once shipped, orders cannot be canceled, but you may request a return or refund according to our Refund and Return Policies.
5. Product Availability
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While we strive to maintain accurate inventory, there may be instances where a book listed as available is out of stock. In such cases, we will notify you and provide a refund or offer an alternative.
6. Liability
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Kitabichai.com is not liable for any damages arising from the use of this website or for delays or failures in performance resulting from events outside of our control (such as natural disasters or courier service delays).
7. Intellectual Property
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All content on this website, including text, images, and designs, is the property of www.kitabichai.com and may not be reproduced without permission.
8. Governing Law
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These Terms and Conditions are governed by the laws of India. Any disputes will be resolved under the jurisdiction of the court of Pune, Maharashtra, India.
